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It may be permission issue. Please make sure the current user has enough permissions to access the backup data.

View/Edit permissions.
https://www.halfpricesof...counting_permissions.asp 

If you still see this issue, you can ask IT or system administrator in your company to help you check the permissions.

Thank you,


If you have further questions, please contact us directly at services@halfpricesoft.com
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http://www.halfpricesoft.com 
Each time I select a company file, it says "ezAccounting can't open this account. Make sure that the disk containing the account file isn't write-protected or damaged."