We purchased the software for two uses thinking we both can have access to
the same payroll records.

I am the user of Key 1 and my daughter is the user of Key 2.
User of Key 2 is responsible for printing payroll checks weekly and I am
responsible for the payroll report.

However, the user of Key 1 cannot get the payroll information set up by the
user of Key 1 to pull out the reports.

This multiple user software is not to share the payroll records together?

I would appreciate your guidance greatly for showing the way to share the
records together.

With ezPaycheck multiple-user version, multiple users can share the same data with a server, a shared folder, a cloud storage folder or others. You can decide the best option for your company.

ezPaycheck data sharing
https://www.halfpricesoft.com/faq.asp#NETWORK 

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