Dear customer,
We apologize for this inconvenience. To resolve the issue, can you check and give us the information below?
1- Are you using MAC or Windows? The key is specific to the machine.
2- Can you tell us the version installed? Go to HELP- About in the top menu for this information.
3- Are you copy and pasting the key including the dashes?
Send us this information for further assistance to
services@halfpricesoft.com or visit us in live chat at the link below.
Tammie
halfpricesoft.com