Payroll Software: Why My Paycheck Was Denied

There are many reasons that a paycheck can be denied by bank or a store. It may be caused by check setup, printing problem or check paper problem.

Common issues and solutions

How to validate the check format

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#1: Print check on white paper instead of check paper

You cannot print check on white paper, you should use the blank stock or blank check with security features.

#2: Printer ink issue

When customers print check on blank stock, we suggest customers to use MICR tone or laser printer to print the MICR Encoding. Some grocery stores and ATM machines may not be able to scan the check printed by regular ink-jet printer because they are still using the old scanners.

#3: MICR encoding fonts was not printed correctly

You need to log in with administrator permission to install ezPaycheck software with MICR fonts. If the fonts were not correctly, you can uninstall and reinstall ezPaycheck to solve this issue.

#4: The MICR line format is not correct - Most Common Reason

Most US banks require the special MICR symbol C behind the bank account number. Some banks require the special characters before, behind or around bank account number.

You can start ezPaycheck, click the left menu "Checks" then "Check Setup" to access Check Setup screen.

MICR encoding

#5: The check alignment is not correct

You can print alignment page from check setup screen. You can adjust your check printing position by modify the offset values. For example: If you need to print the check lower, you can increase the value of "Offset down" to print the check lower. The default value is "0". You can try "0.5" first. If it is still too high, you can increase the value.

adjust check printing position

How to make sure my check format is correct

1. Mobile APP
Many banks offer mobile APP. You can print a test check with small amount that is payable to yourself or one employee. If the bank mobile APP can read the check, your check format is good. You should be able to deposit the check in bank with no problem.

2. Deposit your check in bank
You can print a test check and deposit it in bank. If the bank scanner can read it, the check format is good.