Customer Service:

I need help as soon as possible. I have used Ezcheckprinting for Quickbooks since 2020 and have had no issues until I installed the new version single user Quickbooks and Quicken bundle for windows, Version 9 (ezcheckprinting = virtual printer).

The next week, when I tried to print checks for my clients, when I tried to chose the virtual printer it was no longer listed as available in my printer list in Quick books nor was it listed on my computer as a printer choice. I read information from your website and reinstalled the software and was able to use the virtual printer and print the checks.

Now it is another week and when I went in to Quickbooks to insure that I would be able to print checks for my clients this week, once again the virtual printer was not there as a printer choice.

I have paid for this software and do not understand why it continues to disappear from my printer choice list. I need to be able to print from Quickbooks as I was able to do previously without having to uninstall and reinstall each week.

Please help me with this issue as soon as possible.

Thank you,

Dear valued client,

We have received such issue reports before. Here are the solutions:

1. Does your company delete unknow application regularly?
Some companies have higher security settings. They will scan each computer and delete unknown application automatically.

Solution: Please report your software installation to your system administrator.

2. Some anti-virus and anti-spy software may delete application by mistake.

Solution: Please add our software to the whitelist (or safelist) of your anti-spy application.

View #5 in this list
https://www.halfpricesof...g-installation-issue.asp 

Thank you,

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